Last updated February 26th 2025
Welcome to Nice & Fresh Cleaners (“we,” “our,” or “us”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website nicefreshclean.com or use our cleaning services.
Please read this Privacy Policy carefully. If you disagree with any part of this policy, please discontinue use of our website and services.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Complete forms on our website
- Request a quote for cleaning services
- Schedule a cleaning appointment
- Sign up for our newsletter
- Contact us via email, phone, or other channels
This information may include:
- Name
- Email address
- Phone number
- Home or business address
- Payment information
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device, including:
- IP address
- Browser type
- Operating system
- Pages visited
- Time and date of your visit
- Referring website
We collect this information using cookies and similar technologies to improve our website and your experience.
How We Use Your Information
We use your personal information for the following purposes:
- To provide and maintain our cleaning services
- To process payments and billing
- To communicate with you about services and schedules
- To send occasional promotional emails or SMS messages about our services
- To improve our website and services
- To respond to your inquiries or requests
- To comply with legal obligations
Legal Basis for Processing
We process your personal information based on:
- Your consent
- Necessity for service qualification and evaluation
- Performance of a contract (when you request our services)
- Our legitimate business interests
- Compliance with legal obligations
Sharing Your Information
We may share your personal information with:
- Service providers who assist us in operating our website and business
- Payment processors to complete transactions
- Professional advisors such as lawyers, accountants, and insurers
- Government authorities when required by law
We do not sell your personal information to third parties.
Confidentiality Commitment
As a professional cleaning service, we understand that we enter your homes and businesses and may have access to sensitive personal spaces and information. We are committed to maintaining the highest standards of confidentiality for all our clients.
Our Commitment to You
- Service Confidentiality: Our staff is trained to maintain strict confidentiality regarding anything they see, hear, or discover while providing cleaning services at your property.
- Property Access Information: We securely store any access codes, alarm information, or key access details you provide us using encrypted systems with limited access.
- Client Service Details: Information about specific cleaning requests, property details, or personal arrangements is treated as confidential and only shared with staff members who need this information to provide your service.
- Photos and Documentation: We may take before/after photos for quality control purposes only with your explicit permission. These images are stored securely and never shared publicly.
- Employee Training: All our employees undergo confidentiality training and sign confidentiality agreements as part of their employment.
Special Considerations for Home and Business Clients
We recognize that cleaning services involve a unique relationship of trust. We therefore take additional measures to protect:
- Access information to your property
- Knowledge of your schedule and when your property may be vacant
- Awareness of valuable items in your home or business
- Any personal or business documents that may be visible during cleaning
If you have specific confidentiality concerns or requirements, please contact us to discuss special arrangements.
Your Privacy Rights
For All Users
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt-out of marketing communications
- Withdraw consent at any time
For California Residents
Under the California Consumer Privacy Act (CCPA), California residents have additional rights. Please contact us to exercise these rights.
Client Feedback and Incident Reporting
We value your feedback and take your privacy concerns seriously. If you experience any issues related to your privacy or have concerns about how your information is being handled:
Privacy Incident Reporting
- We maintain a formal process for reporting and addressing privacy concerns or incidents
- All reported incidents are documented, investigated, and resolved promptly
- You will receive notification of the resolution of any privacy concern you report
Service Feedback
When you provide feedback about our services:
- Your feedback may be stored with your account information to improve future service
- We may use anonymized feedback for training or service improvement purposes
- Testimonials will only be used with your explicit consent
Damage or Loss Claims
In the event you need to submit a claim regarding damage or loss:
- Any information you provide as part of a claim will be handled confidentially
- Documentation including photos or receipts will be securely stored
- Information will only be shared with relevant parties such as insurance providers as necessary
We strive to handle all feedback and concerns with the highest level of professionalism and respect for your privacy.
Data Security
We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
Children’s Privacy
Our website and services are not directed to children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
Marketing Communications
Email Communications
We may send you promotional emails about our services. You can opt-out of receiving these communications at any time by:
- Clicking the “unsubscribe” link in our emails
- Contacting us directly
SMS Communications
We may send SMS (text) messages to you regarding our cleaning services if you have provided your consent to receive such communications. Our SMS communications typically include service notifications, appointment confirmations, and service follow-ups.
SMS Privacy Information:
- Consent and Use: We collect and use your mobile phone number solely for providing you with the requested cleaning service communications. The information obtained during the SMS consent process will not be shared with third parties for marketing purposes.
- Message Frequency: Message frequency varies based on your service schedule and communication needs.
- Data Rates: Standard message and data rates may apply, depending on your wireless carrier plan.
- Opting Out: You can stop receiving SMS messages at any time by replying “STOP” to any message we send. After opting out, you will receive one final message confirming your opt-out.
- Support: For SMS-related support, you can reply “HELP” to any of our messages or visit www.nicefreshclean.com/contact.
Your SMS contact information is protected with the same level of security as your other personal information as described in this Privacy Policy. For complete SMS Terms and Conditions, please visit https://nicefreshclean.com/terms-and-conditions/.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated “Last Updated” date. We encourage you to review this Privacy Policy periodically.
Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at:
Nice Fresh Clean
8 Riverview Dr, Asheville, NC 28801
contact@nicefreshclean.com
828.222.5022
Governing Law
This Privacy Policy is governed by the laws of the State of North Carolina and applicable federal laws of the United States.