Our Commitment to You
ECO FRIENDLY CLEANING
We use high quality green cleaning products for the majority of our services. These cleaning solutions are generally safer for people, pets, and the environment than most modern conventional cleaning methods. Natural stone and finishes are cleaned with safe pH-neutral solutions. Fragrances are those of natural oils.
QUALITY GUARANTEE
We strive for excellence but occasionally do make mistakes or oversights. If this occurs, please communicate to us promptly within 24 hours of service, if there are any perceived issues with our provided service. We will do our best to fix it or make it right in short order. We also love to hear if there are ways in which we can improve for you, or when the service is great. =) Text / Call office: 828-672-2242
EMPLOYEE STANDARDS & BACKGROUND CHECKS
We are very proud of our team and the company we keep at Nice & Fresh Cleaners. All employees undergo thorough background checks before joining our company, and we carefully select team members who are of strong character and take pride in doing the job right. We know it takes good people to provide great service, and we’re confident you’ll enjoy working with our team.
BONDED AND INSURED
Nice & Fresh Cleaners is bonded and insured for your protection. Our general liability insurance covers property damage and injuries that may occur during service. Our janitorial bonding protects against employee theft or dishonesty. This coverage ensures you won’t be personally responsible for accidents, damages, or theft that may occur during our cleaning services. Certificates of insurance are available upon request.
Pricing & Payment
FIRST TIME VISIT ESTIMATE
Initial visits often require additional time, work and attention to get to a state ready for regular recurring maintenance. If not starting with a deep clean, and wanting recurring cleaning, please refer to the first time clean quote for the FIRST TIME CLEAN budget. This is an estimated budget maximum to put towards catching up with deep cleaning. If the property is already maintained to a condition, we most likely would not need to use the entire FIRST TIME CLEAN budget. Our policy is to clean as much as we can with the budget. If there are areas that need more attention than the budget allows, we may be able to address those during future recurring visits.
PROPERTY CONDITION & COSTS
The quoted price is based on the assumption that the property matches the disclosed property details in this estimate. In this case, we will never charge more than is estimated. Discrepancies in the property details, excessive or intensive dirt, debris, or unaccounted for circumstances that require additional time and effort may result in adjustments in the final cost. We will do our best to communicate promptly if there appears to be any discrepancy.
Rates are based off property condition, the estimated attention needed to service said property, the time since last service and cleaning technician’s expertise and experience. We do not quote, work, or charge by flat hourly rates.
Please note that if there are extended delays between our service visits that costs may reflect the estimates that more closely match the time since last service.
COST FOR DURATION BETWEEN VISITS
Longer gaps of time between cleaning visits often require more effort; as such, we schedule more time on site, quote and charge more on those visits. We do ask to allow for an increased budget to be thorough as we normally are. Either way, we will try to stay as close to your regular budget as possible even with the additional duration between visits. If there is a longer time between visits you prefer to try to limit to your normal recurring rate, we can work off of a priorities list with you. In that case, we wouldn’t be able to guarantee that everything can be completed on this or subsequent visits if we are still catching up.
LOCATION COSTS
Depending on the distance and accessibility of the property, there might be additional costs required to account for travel time, parking and/or logistics.
DEPOSITS
A deposit of 50% of estimated costs may be requested to reserve a cleaning date for any first time, deep clean, post construction, or move cleans.
INVOICES
Are typically sent via email within 48 hours of service completion, but may be sent some days later in some instances. We prefer that you pay online through the customer portal. We can text the invoices if that is preferred. Just let us know if that is preferable.
PAYMENTS DUE
Payments are due upon receipt of invoices. A service charge of 1.5%/month (18%/yr) will be charged on all accounts over 30 past original invoice date.
TIPS
Our invoicing system allows for tips to be added with card payments. Cash at the time of service is a great way to tip your cleaner when possible. Tips are appreciated, but they are not required or expected.
NO RECURRING TERM CONTRACTS
Although we hope and aim to do business for many years together, no recurring term contracts are required to start or maintain service. Signing our quote constitutes agreement to commence with work along with understanding expectations of scope of work and associated prices and fees.
Your satisfaction is important to us, and we want to ensure you have a clear understanding of the factors that can influence the price and service. Please note that our aim is to provide accurate and transparent pricing. We will do our best to communicate any potential changes to the cost before proceeding with the cleaning service.
Scheduling & Service Details
CLEANING TECHNICIANS
We are a local company with a small team of cleaners. To work into our schedule First time cleans may have different cleaners than the staff that will be more regularly assigned to your property. We do our best to match and maintain an appropriate team for our clients needs. We almost always request to have at least 2 cleaning technicians who are familiar with your property.
ARRIVAL WINDOWS
Your cleaner(s) will arrive within a 1-hour window for afternoon appointments. For example, if your window is 2:00-3:00 PM, your cleaner will arrive during this time. In other words, within 30 minutes before or after the scheduled time. Please note that previous appointments may run longer or shorter than expected.
If you have strict timing requirements and cannot be flexible with your arrival window, kindly let us know when booking. We will look to contact you promptly if your cleaner is running behind schedule and will arrive after your designated window.
ACCESS
We will confirm with you how to access the property. Most commonly we meet, have access codes or keys accessible on site. Please be aware that if we cannot gain access to the property, if technicians are turned away, or if utilities necessary to complete the service (i.e., water, electricity) are not turned on, the service may at our discretion be considered canceled.
PARKING
Please let us know if there is anything we should keep in mind on day of service. Text 828-672-2242
PREPARATION
It’s not required, but it helps us to be effective and efficient on site when belongings are neatly stored so that we can focus on cleaning surfaces. If getting our professional window cleaning service we ask that the areas around windows are clear of furniture and items.
CLEANING ORDER
Let us know if there are areas that we should clean first or last given your schedule.
UTILITIES
To ensure we can provide you with the best and most efficient service, we ask that your property has working electricity and water during scheduled service visits. Water and electricity must be functioning in all outlets and fixtures. Hot water is preferred, but not always required. If we arrive and find the utilities aren’t functioning properly, we’ll either reschedule the service or need to increase the budget and time on site in order to complete the project. Cancellation policies fees and additional trip charges may apply if we need to reschedule due to lack of utility availability.
Standard Cleaning Services
SCOPE OF WORK
The quote outlines the scope of cleaning services agreed upon. If there are any changes or additional requests made after the initial quote, the final cost may be revised accordingly.
WINDOWS
For deep cleaning / regular maintenance / post construction. We spot clean Interior glass surfaces only. The actual glass surface you can see and touch from inside without opening the window. We also offer professional window cleaning services for interior and exterior windows.
DUSTING
While we make every effort to dust all visible areas, we may not be able to clean surfaces that are densely packed with personal items. For optimal results, we suggest consolidating or temporarily organizing any piles of items from surfaces you’d like dusted during our visit. This ensures we are able to provide detailed cleaning of these surfaces. We do use dusting tools such as feather dusters. Specific requests to not use these tools may need additional time and budget to complete the cleaning.
BOOKSHELVES AND BOOKS
We can dust accessible book spines and shelves only. Books must remain in place during cleaning – we do not by default remove, move, or handle individual books. We cannot clean between tightly packed books or reach books on high shelves requiring larger ladders. If you do desire some help cleaning shelves full or books or similar areas, let us know and we will see how we can be of assistance. Deep cleaning of soiled books or specialized care for rare/antique books is outside our scope of service.
BED MAKING AND LINEN CHANGING
We make beds as part of our standard service unless you prefer we don’t. To add linen changing to your service, please let us know when you book. When you want us to change your bedding, simply place clean sheets on the bed – this tells us you’d like the linens changed. We can only change bedding when you provide clean sheets and have arranged this service in advance. Bed making and linen changing are automatically included in all furnished rental / vacation rental cleanings.
RUGS
Our policy is to clean under small rugs about the size of regular bath mats every time. Please request if you would like us to clean underneath larger area rugs during deep cleans or occasional maintenance so we can let our cleaners know to be prepared. Lots of moving rugs may incur an additional cost. We do not specialize in rug cleaning, but may be able to assist with some spot cleaning of synthetic fibers.
BLINDS AND WINDOW TREATMENTS
Our home cleaning services do include dusting of blinds. Scrubbing or deep cleaning of dirty blinds and especially mini blinds may require extra time, budget, and approval. Please let us know prior to our visits if this is something that you are noticing as needing attention. We can gently vacuum curtains and drapes for a separate fee depending on their size and condition. We do not wash or dry clean fabric window treatments.
WALL CLEANING
Our standard cleaning services includes spot cleaning of walls to remove light scuffs, fingerprints, and surface dirt. Full wall washing, removal of deep marks, heavy staining, grease or deep cleaning of textured walls may require specialized products, and increased budget. We do not clean wallpaper with wet methods. If we encounter walls during our visit that need more intensive cleaning than our standard spot cleaning provides, we will notify you and can provide a separate quote for this additional work. We cannot guarantee complete removal of all marks, stains, or scuffs, and some may require paint touch-ups or professional restoration that is outside our scope of service.
MICROWAVES
Should be being cleaned each visit.
TOASTER OVENS
We can clean them, please let us know if this is something that you would like for us to do regularly. We can assess.
UNDERNEATH SMALLER ACCESSIBLE AREAS, FURNITURE AND ITEMS CLEANING
Our cleaning service includes accessible areas under furniture, tables, and other items without moving larger furniture pieces. This includes cleaning underneath and behind smaller items, particularly in kitchens and around pet areas. All furniture and items will be returned to their original positions. Moving larger furniture (larger than a dining chair) or appliances requires prior arrangement and may incur additional costs. Please note that properties with numerous items or piles of belongings on floors may present challenges for thorough cleaning. While we strive to clean all accessible areas, we welcome feedback if you feel these areas need additional attention so we can work together to ensure your satisfaction.
Special Services & Additional Items
SCOPE, ADDITIONAL SERVICES & SPECIAL CIRCUMSTANCES
We are ultimately here to help with your cleaning needs. In order for us to be able to provide as much help as we can, it helps to know what your property needs and for us to set expectations of what we can do and need to prepare for. For any items, areas, or services that fall outside our standard cleaning scope, please contact management during scheduling to discuss your specific needs. This allows us to properly assess the work required, evaluate whether we can accommodate the request, determine if specialized techniques, equipment or products are needed, and provide appropriate pricing and service agreements upfront.
Additional Glass Cleaning
(May require separate quote, dedicated professional window cleaning service or additional budget to complete): Heavy soap scum buildup, rooms with floor-to-ceiling windows, glass walls or partitions and window sets over 50 square feet, rooms with more than 6 windows, specialty glass features like skylights, glass railings or barriers, multiple glass shower enclosures, glass with construction materials such as paint, stain, silicone, adhesives, and mortar products, glass with hard water stains and buildup, glass with protective films. Small pane French style windows and doors, and multiple awning windows may incur additional cost to be added to window count.
PROFESSIONAL WINDOW CLEANING SERVICES
If signing up for our professional window cleaning services we offer Interior and exterior cleaning with traditional window cleaning tools and pure water systems. We do not do ladder work on exteriors above 20ft above the ground or without roof access. We may be able to access some higher windows with poles.
GROUT CLEANING
Our standard cleaning service includes basic grout maintenance with regular mopping and surface cleaning. However, deeply stained, discolored, or heavily soiled grout may require specialized cleaning techniques, tools, additional time, and specific products that go beyond our regular service scope. If we encounter grout that needs intensive restoration work, whitening treatments, or requires specialized tools during our visit, we will notify you and provide a separate quote for this additional service. For optimal results on heavily stained grout, we recommend discussing your grout cleaning needs during scheduling so we can assess the scope of work and provide appropriate pricing upfront. Please note that some grout staining may be permanent and we cannot guarantee complete restoration to original condition.
NATURAL STONE SURFACES
We can clean natural stone surfaces including marble, granite, travertine, limestone, slate, and other stone materials only by using pH-neutral, stone-safe cleaning products specifically designed for natural stone. We never use acidic cleaners (vinegar, lemon-based products), bleach, or abrasive materials on stone surfaces as these can cause permanent etching, dulling, discoloration, or damage. Our cleaning focuses on routine maintenance and surface cleaning only. Stone restoration requires specialized equipment, products, and expertise that falls outside our standard cleaning scope and would require a separate specialist.
WOOD FURNITURE AND WOODEN FEATURES
Our standard cleaning service includes dusting and light cleaning of wood furniture, trim, baseboards, and other wooden surfaces using appropriate wood-safe products. However, we do not treat heavily damaged, antique, or specialty wood finishes that may require specific restoration products or techniques. Scratched, water-damaged, or delicate surfaces may need specialized care beyond our regular service scope. We cannot guarantee the removal of existing water rings, scratches, or finish damage, and some marks may be permanent. Any deep conditioning, polishing treatments, may be outside of our scope or would require a separate quote and agreement prior to service.
CARPETS
We do offer some carpet cleaning, but it is not our speciality. Please contact us to discuss if you need carpet shampooing or spot cleaning.
APPLIANCES
Appliances such as interior fridge, dishwasher and oven be added on at customers request. Please let management know prior to our arrival if you would like for this to be added on to your quote or would like more information. We do not move refrigerators or ovens without this being determined in advance. We cannot move any gas stoves for cleaning.
ELEVATED AREAS
Please let us know if there may be any high or vaulted areas that need attention. We keep safe by using extending tools and 2 step stools; no large ladders.
STORAGE AREAS
No storage areas are included in our regular scheduled and deep cleans unless specifically requested and agreed upon with management prior to service date. Storage areas inside the heated envelope of the building such as closets and cabinets are typically included by default in our Move Clean Service as well as new Post Construction cleans where the interiors of these storage areas are empty. Post Constructions on remodels with items inside of these storage areas are not included by default. Please let us know if you have any questions or concerns.
FURNITURE
No moving of furniture unless requested and agreed to prior to service date by client and management.
GARAGES, BASEMENTS & ATTICS
Unheated square footage storage areas such as garages, basements and accessible attics as well as outdoor areas are not included in our standard cleaning estimates. Please let us know if you would like rough areas cleaning.
POST CONSTRUCTION
Scope of work may need to be altered slightly with an amended quote if we encounter situations such as excessive paint splatter/ overspray, hardened grout, adhesives or other construction remnants that were not properly applied or left out of place. Furnished post construction cleans almost always take more time and budget if furniture has been affected by the construction.
Special Circumstances Requiring Advance Discussion
Interior appliance cleaning (fridge, dishwasher, oven) • Cleaning unheated storage areas (garages, basements, attics, outdoor areas such as patios and porches) • Laundry services or changing bed sheets • Cleaning underneath larger area rugs • Carpet shampooing or extensive spot cleaning • Cabinets and closets with items in them • Moving of larger furniture / appliances • Heavily stained or discolored grout requiring specialized cleaning • Deep cleaning of dirty blinds (especially mini blinds) • Cleaning of high or vaulted areas • Handling or moving of fragile valuables, delicates and collectibles • Mold and mildew • Construction cleaning needs • Paint splatter • Adhesives • Out of place mortar products • Iron stains & high iron water • Exterior house cleaning (siding, gutters, exterior windows) • Upholstery cleaning • Organizing personal collections, decluttering, or extensive reorganization • Biohazard cleanup (blood, bodily fluids, hazardous chemicals) • Extreme hoarding cleanup • Full wall washing or removal of heavy staining/crayon marks • Full wall washing or deep cleaning of textured walls (beyond spot cleaning) • Intricate chandelier cleaning or intricate pendant style lights • Specialized wood furniture treatments or restoration • Extensive window cleaning beyond standard interior spot cleaning • Intensive build up • Grease build up • Soap scum buildup • Hard water stains • Exterior glass (Professional Window Cleaning Service Only.) • Rooms with floor-to-ceiling windows • Glass walls or partitions and window sets over 50 square feet • Specialty glass features like skylights, glass railings or barriers • Multiple glass shower enclosures • Glass with construction materials such as paint, stain, silicone, adhesives, and mortar products
Clear communication about your expectations helps us deliver the best possible service while ensuring all parties understand the scope of work involved and can provide appropriate pricing upfront rather than discovering additional needs during service.
What We Don’t Do
The following services are not part of our standard cleaning offerings and would require separate agreements, specialized providers, or additional quotes:
Loads of laundry or cleaning sinks full of dishes (except in furnished rentals) • Moving furniture (unless pre-arranged) • Ladder work above 2 step stepladder (except for our professional window cleaning service.) • Moving refrigerators, ovens, or gas stoves • Pet care tasks (feeding, walking, litter box cleaning) • Chandelier cleaning • Cleaning interiors of storage areas (unless specifically requested and agreed upon) • Removal of wall or ducting vents • Debris, furniture, or junk removal • Remove all tightly packed items or books from shelves • Biohazard cleanup (blood, bodily fluids, hazardous chemicals) • Extreme hoarding cleanup • Mold and mildew remediation • Pressure washing • Cleaning artwork itself, removing pieces from frames, or handling unframed art • Rug cleaning specialization (limited to spot cleaning of synthetic fibers) • Carpet cleaning specialization (limited service available) • Washing or dry cleaning fabric window treatments • Cleaning wallpaper with wet methods • Specialized wood restoration requiring specific products/techniques • Complete removal of water rings, scratches, or existing finish damage • Professional window cleaning on ladders above 20 feet without safe roof access. Pole work is available above 20ft. • Heavy lifting or moving appliances without prior arrangement • Exterior house cleaning (siding, gutters, exterior windows above ground level) • Upholstery cleaning • Organizing personal collections, decluttering, or extensive reorganization • Cleaning electronic screens (TVs, computers, tablets)
Special Handling & Safety
SPECIAL HANDLING, FRAGILE, VALUABLES & COLLECTIBLES
Our team is trained to work carefully around valuable items, and we take great care to protect your belongings during every cleaning visit. We believe that good communication and awareness is the best way to ensure your treasured possessions stay safe. Please let us know about delicate high-value items we should be mindful of, such as: antiques, collectibles, artwork, family heirlooms, and irreplaceable sentimental items so we can give them the attention they deserve. For extra peace of mind, consider moving especially fragile, valuable or delicate items like fine china, crystal, jewelry, instruments or important documents to a secure spot before we arrive. For collectibles, figurines, and decorative objects, we typically dust around these items and clean the surfaces they sit on, but we don’t handle or move them due to their fragile nature and potential value. If you’d like us to clean underneath these items or handle them directly, please move them yourself or let us know in advance so we can discuss special arrangements and any liability considerations. If you have valuable items that can’t be moved, just mention them when you schedule so we can plan our approach accordingly. We’re happy to work around your special pieces – we just need to know about them ahead of time. Clear communication helps us provide the best possible service while keeping everything you care about safe and sound.
ARTWORK AND PAINTINGS
We dust picture frames and clean glass/acrylic glazing on framed artwork using appropriate methods. We do not clean the artwork itself, remove pieces from frames, or handle unframed art. Gilded frames, antique frames, or specialized artwork may require professional art restoration services that are outside our scope.
PET WASTE AND ANIMAL CARE
Our standard cleaning includes light pet hair removal from surfaces, cleaning around litter box areas (wiping exterior surfaces, sweeping/mopping around the general area), mopping floors where minor pet accidents have been previously cleaned and dried by homeowner, and cleaning pet food and water bowls as part of kitchen service. Fresh urine, feces, vomit, or other bodily waste cleanup is not included in our standard service as it presents health risks to our cleaning staff and requires specialized biohazard protocols that fall outside our standard cleaning insurance coverage. We also do not empty, change, or clean inside litter boxes, provide deep sanitization or odor treatment of accident areas, clean heavily soiled pet bedding or crates, or provide pet care tasks such as feeding, walking, or administering medications. For everyone’s safety and well-being, we ask that clients address fresh accidents before our arrival and secure pets safely during our visit if they may be stressed by cleaning activity. If your property has extensive pet-related cleaning needs, multiple pets, or ongoing house-training situations that may require additional time, budget, or specialized techniques, please contact management during scheduling at 828-672-2242. We can offer enhanced pet-related cleaning as an add-on service, or recommend parties that can help with advance notice, which may include more thorough pet hair removal from furniture and surfaces, cleaning of litter box interiors when not heavily soiled, basic odor treatment for dried accident areas, and additional attention to pet-frequented areas. This premium service requires separate pricing and advance scheduling to ensure proper preparation. Our cleaning technicians reserve the right to decline cleaning areas with fresh waste or biohazards, request that aggressive or overly stressed pets be secured, or pause service if pet-related safety concerns arise. Clear communication about your pet’s needs helps us deliver the best possible service while ensuring the safety and comfort of all parties involved.
SICKNESS HEALTH & SAFETY
Nice & Fresh Cleaners commits to not sending cleaners with contagious illnesses to our client properties. It is also of the utmost importance to our staff and clientele that clients notify Nice & Fresh Cleaners at least 24 hours in advance if any household member has a contagious illness. Service can be rescheduled without penalty ideally after the household is symptom-free for 48 hours. In the event that we arrive on site while someone is sick, our staff reserves the right to decline service. Cancellation fees may apply. If we do choose to continue to provide service, we ask that ill persons remain isolated in a separate room. Our staff may have additional PPE to help contain the spread of illness.
BODILY WASTE AND BIOHAZARD CLEANUP
Human urine, feces, vomit, blood, or other bodily waste cleanup is not included in our standard service as it presents health risks to our cleaning staff and requires specialized biohazard protocols that fall outside our standard cleaning insurance coverage. This does not include routine toilet cleaning and bathroom sanitation, which remains part of our standard service. For everyone’s safety and well-being, we ask that clients address bodily waste situations before our arrival. If we encounter human bodily waste during service, our cleaning technicians reserve the right to decline cleaning those areas until the situation has been properly addressed by the client or a specialized biohazard cleanup service.
Budget Limited & Special Cleaning Options
LAUNDRY AND DISHES
We typically do not quote for nor set expectations to do loads of laundry or clean sinks full of dishes outside of cleans in furnished rentals. We can change bed sheets when the service has been communicated and agreed upon prior to arrival. Please leave a clean set of sheets on your bed so that we know to change the sheets and place the used laundry in the hamper.
BUDGET LIMITED CLEANS
If we budget limited cleaning service, we work within your time and budget limits, which means we may not be able to complete all of our usual cleaning tasks. We will do our best to be efficient and get as much done as we need. We cannot guarantee that every area will be fully cleaned. To make the most of your service, please give us a written list of what’s most important to you, ranked in order of priority — we’ll start with #1 on your list and work our way down as time allows. We can only clean areas that are part of our regular service (no specialty work). If you don’t provide a priority list, we’ll start with the kitchen and bathrooms first, then move to other rooms. Any areas we don’t finish can be scheduled for another visit at our regular rates.
Policies & Legal
CANCELLATIONS AND FEES
We provide compensation for cleaners if there was a last minute cancellation and no alternate work available. We never wish to charge any cancellation fees. However, we reserve the right to charge up to $60 per cleaner if the appointment is canceled within the following windows of time before service starts.
- Home Maintenance or Deep Clean < 48 hours
- Move Clean or Deep Clean under 2500 sq ft < 48 hours
- Monthly Recurring Clients < 96 hours
- Move Clean or Deep Clean over 2500 sq ft < 1 week
- Post Construction Clean < 1 week
Please be aware that if we cannot gain access to the property, if technicians are turned away, or if utilities necessary to complete the service (i.e., water, electricity) are not turned on, the service may at our discretion be considered canceled.
DAMAGE REPORTING
It is our policy to immediately inform clients when any damage occurs during our cleaning service. However, if you discover any damage, breakage, or concerns after we leave, please report it to Nice & Fresh Cleaners within 24 hours of service completion by calling or texting 828-672-2242. Claims not reported within this timeframe may not be considered. Please preserve the damaged item for our inspection and provide photos when possible.
DAMAGE POLICY
For accidental damage clearly caused by our cleaning services, we will do our best to make it right. We first explore repair or replacements options. Depending on the nature and cause of the damage, claims can be handled directly through us or processed through either our janitorial bonding or general liability insurance coverage. If repair is not possible or practical, we can cover reasonable replacement costs as determined by the appropriate insurance carrier. Item values may need be verified through receipts or other documentation
PRIVACY POLICY AND CONFIDENTIALITY
We understand that trust is earned through action. Your private information is protected through secure systems and strict confidentiality procedures that meet industry standards and confidentiality. We handle it with the same care and discretion we would want for our own sensitive information. This commitment to protecting your privacy is core to how we operate. We may email and or text you directly with the provided contact information in aims to confirm or perform service.
Detailed Privacy Policy Here
TERMS AND CONDITIONS FOR MESSAGING SERVICES
By opting in and providing your mobile phone number via our cleaning calculator or employee contract, you expressly consent to receive text messages agreeing to these Terms and Conditions, including messages sent using an automatic telephone dialing system, from Nice & Fresh Cleaners, LLC (“we,” “us,” “our”) at the mobile number you provide. Message frequency may vary. Messages may be sent for the reasons including order confirmations, updates, appointment reminders, service notifications, billing related correspondence, follow up messaging from Nice & Fresh Cleaners. Message and data rates may apply as charged by your wireless carrier. You can opt-out of receiving text messages at any time by replying “STOP” to any message we send or by contacting us at Contact. Upon receiving your opt-out request, we will send you a confirmation message and remove your number from our messaging list within 7 business days, maintaining your opt-out preference in our records.
You may opt-in to receive SMS messages from Nice & Fresh Cleaners in the following ways: Verbally, during a conversation. By submitting an online form, By filling out a paper form
We collect and process your mobile phone number, message content and history, opt-in and opt-out records, and message timestamps. This information will be used to send you requested messages, maintain records of messaging consent, improve our services, and comply with legal requirements. We implement appropriate technical and organizational measures to protect your data. Your information may be shared with service providers who assist in delivering messages, third-party vendors who help maintain our messaging platform, and legal authorities when required by law. We retain messaging records for 5 years to comply with legal requirements. The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
You have the right to access your personal data, request correction of inaccurate data, request deletion of your data, withdraw consent at any time, and file a complaint with relevant authorities. Message delivery is not guaranteed and may be affected by network coverage, carrier limitations, and device capabilities. We are not liable for delayed or undelivered messages, and service availability may vary by location and carrier.
Opt-Out Method: You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.
Help: If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at 828.222.5022
If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.
We reserve the right to modify these terms at any time, with changes effective upon posting the updated terms on our website. Continued use of our messaging service constitutes acceptance of modified terms, and material changes will be communicated via text message. These terms comply with the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, and state-specific messaging regulations, and are governed by the laws of North Carolina.
For questions about these terms or our messaging service, contact us at:
Email: Contact Form
Phone: (828) 222 5022
Address: 8 Riverview Dr
PROVIDES
Nice & Fresh Cleaners are to provide all equipment, cleaning solutions, labor and supervision to deliver the proposed cleaning services.
If you have any questions, or there is anything we can address, please get in touch with us at contact@nicefreshclean.com, call or text: 828-672-2242