Your satisfaction is important to us, and we want to ensure you have a clear understanding of the factors that can influence the price and service.
Please note that our aim is to provide accurate and transparent pricing. We will do our best to communicate any potential changes to the cost before proceeding with the cleaning service.
GREEN CLEANING:
We use high quality green cleaning products for the majority of our services. These cleaning solutions are generally safer for people, pets, and the environment than most modern conventional cleaning methods. Natural stone and finishes are cleaned with safe PH neutral solutions. Fragrances are those of natural oils.
QUALITY GUARANTEE:
We strive for excellence but occasionally do make mistakes or oversights. If this occurs, please communicate to us promptly within 24 hours of service, if there are any perceived issues with our provided service. We will do our best to fix it or make it right in short order. We also love to hear if there are ways in which we can improve for you, or when the service is great. =) Text / Call office: 828-672-2242
FIRST TIME VISIT ESTIMATE:
Initial visits often require additional time, work and attention to get to a state ready for regular recurring maintenance. If not starting with a deep clean, and wanting recurring cleaning, please refer to the first time clean quote for the FIRST TIME CLEAN budget. This is an estimated budget maximum to put towards catching up with deep cleaning. If the property is already maintained to a condition, we most likely would not need to use the entire FIRST TIME CLEAN budget. Our policy is to clean as much as we can with the budget. If there are areas that need more attention than the budget allows, we may be able to address those during future recurring visits.
NO RECURRING TERM CONTRACTS:
Although we hope and aim to do business for many years together, no recurring term contracts are required to start or maintain service. Signing this quote constitutes agreement to commence with work along with understanding expectations of scope of work and associated prices and fees.
PROPERTY CONDITION & COSTS:
The quoted price is based on the assumption that the property matches the disclosed property details in this estimate. In this case, we will never charge more than is estimated. Excessive or intensive dirt, debris, or unaccounted for circumstances that require additional time and effort may result in adjustments in the final cost. We will do our best to communicate promptly if there appears to be any discrepancy.
Rates are based off property condition, the estimated attention needed to service said property, and cleaning technician’s expertise and experience. We do not quote, work, or charge by flat hourly rates.
DEPOSITS:
A deposit of 50% of estimated costs may be requested to reserve a cleaning date for any first time, deep clean, post construction, or move cleans.
INVOICES:
Are typically sent via email within 48 hours of service completion, but may be sent some days later in some instances. We prefer that you pay online through the customer portal. We can text the invoices if that is preferred. Just let us know if that is preferable.
PAYMENTS DUE:
Payments are due upon receipt of invoices. A service charge of 1.5%/month (18%/yr) will be charged on all accounts over 30 past original invoice date.
TIPS:
Our invoicing system allows for tips to be added with card payments. Cash at the time of service is a great way to tip your cleaner when possible. Tips are appreciated, but they are not required or expected.
CLEANING TECHNICIANS:
We are a small local team of cleaners. To work into our schedule First time cleans may have different cleaners than the staff that will be more regularly assigned to your property. We do our best to match and maintain an appropriate team for our clients needs. We almost always request to have at least 2 cleaning technicians who are familiar with your property.
ARRIVAL WINDOWS:
Your cleaner(s) will arrive within a 1-hour window for afternoon appointments. For example, if your window is 2:00-3:00 PM, your cleaner will arrive during this time. In other words, within 30 minutes before or after the scheduled time. Please note that previous appointments may run longer or shorter than expected.
If you have strict timing requirements and cannot be flexible with your arrival window, kindly let us know when booking.
We will look to contact you promptly if your cleaner is running behind schedule and will arrive after your designated window.
PARKING:
Please let us know if there is anything we should keep in mind on day of service. Text 828-672-2242
PREPARATION:
It’s not required, but it helps us to be effective and efficient on site when belongings are neatly stored so that we can focus on cleaning surfaces.
ACCESS:
We will confirm with you how to access the property. Most commonly we meet, have access codes or keys accessible on site. Please be aware that if we cannot gain access to the property, if technicians are turned away, or if utilities necessary to complete the service (i.e., water, electricity) are not turned on, the service may at our discretion be considered canceled.
CLEANING ORDER:
Let us know if there are areas that we should clean first or last given your schedule.
LOCATION COSTS:
Depending on the distance and accessibility of the property, there might be additional costs required to account for travel time, parking and/or logistics.
FLEXIBLE SERVICE TIMES:
We may be able to reduce or waive some travel fees for less accessible properties when we are allowed flexibility in scheduling.
WINDOWS:
Interior surfaces only. The actual glass surface you can see and touch from inside without opening the window. Small pane french style windows and doors, and multiple awning windows may incur additional cost to be added to window count.
STORAGE AREAS:
No storage areas are included in our regular scheduled and deep cleans unless specifically requested and agreed upon with management prior to service date. Storage areas are typically included by default in our Move Clean Service as well as new Post Construction cleans where the interiors of storage areas are empty. Post Constructions on remodels with items inside of storage areas are not included by default. Please let us know if you have any questions or concerns.
FURNITURE:
No moving of larger furniture unless requested and agreed to prior to service date by client and management.
RUGS:
Our policy is to clean under small rugs about the size of regular bath mats every time. Please request if you would like us to clean underneath larger area rugs during deep cleans or occasional maintenance so we can let our cleaners know to be prepared. Lots of moving rugs may incur an additional cost. We do not specialize in rug cleaning, but may be able to assist with some spot cleaning of synthetic fibers.
CARPETS:
We do offer some carpet cleaning, but it is not our speciality. Please contact us to discuss if you need carpet or spot cleaning.
APPLIANCES:
Appliances such as interior fridge, dishwasher and oven be added on at customer request. Please let management know if you would like for this to be added on to your quote or would like more information.
ELEVATED AREAS:
Please let us know if there may be any high or vaulted areas that need attention. We keep safe by using extending tools and 2 step stools; no large ladders.
CHANDELIERS:
For intricate chandeliers we do not have the proper training nor the correct insurances to specialize in cleaning those fixtures.
GARAGES, BASEMENTS & ATTICS:
Unheated square footage storage areas such as garages, basements and accessible attics as well as outdoor areas are not included in this estimate. Please let us know if you would like rough areas cleaning. We are happy to attempt to get it done within the quoted range.
WASTE, DEBRIS AND JUNK REMOVAL:
Removal of trash or furniture is not included in our estimates for Move Cleans, Deep Cleans or Post Construction. Please let us know if you anticipate there being debris or trash in the property so that we can assess the situation with you. We are here and wish to help, but we are not specialized to remove contents from properties.
LAUNDRY AND DISHES:
We typically do not quote for nor set expectations to do loads of laundry or clean sinks full of dishes outside of furnished rentals. We can change bed sheets when the service has been communicated and agreed upon. Please leave a clean set on your bed so that we know to change the sheets and place the used laundry in the hamper.
SCOPE OF WORK:
The quote outlines the scope of cleaning services agreed upon. If there are any changes or additional requests made after the initial quote, the final cost may be revised accordingly.
POST CONSTRUCTION:
Scope of work may need to be altered slightly with an amended quote if we encounter situations such as excessive paint splatter/ overspray, hardened grout, adhesives or other construction remnants that were not properly applied or left out of place. Furnished post construction cleans almost always take more time and budget.
SPECIAL CIRCUMSTANCES:
If there are specific cleaning requirements or unique features of the property that were not fully discussed during the quote process and are outside of our scope of work, or may need specialty tools beyond basic, charges may apply to accommodate those needs.
UTLITIES:
To ensure we can provide you with the best and most efficient service, we ask that your property has working electricity and water during scheduled service visits. Water and electric must be functioning in all outlets and fixtures. Hot water is preferred, but not always required. If we arrive and find the utilities aren’t functioning property, we’ll either reschedule the service or need to increase the budget and time on site in aims to complete the project. . Cancellation policies fees and additional trip charges may apply if we need to reschedule due to lack of utility availability.
CANCELLATIONS AND FEES:
We provide compensation for cleaners if there was a last minute cancellation and no alternate work available. We never wish to charge any cancellation fees. However, we reserve the right to charge up to $60 per cleaner if the appointment is canceled within the following windows of time before service starts.
- Home Maintenance or Deep Clean < 48 hours
- Move Clean or Deep Clean under 2500 sq ft < 48 hours
- Monthly Recurring Clients < 96 hours
- Move Clean or Deep Clean over 2500 sq ft < 1 week
- Post Construction Clean < 1 week
Please be aware that if we cannot gain access to the property, if technicians are turned away, or if utilities necessary to complete the service (i.e., water, electricity) are not turned on, the service may at our discretion be considered canceled.
INSURANCES:
Insurance documents may be provided upon request.
PRIVACY POLICY AND CONFIDENTIALITY:
We understand that trust is earned through action. Your private information is protected through secure systems and strict confidentiality procedures that meet industry standards and confidentiality. We handle it with the same care and discretion we would want for our own sensitive information. This commitment to protecting your privacy is core to how we operate. We may email and or text you directly with the provided contact information in aims to confirm or perform service.
PROVIDES:
Nice & Fresh Cleaners are to provide all equipment, cleaning solutions, labor and supervision to deliver the proposed cleaning services.
If you have any questions, or there is anything we can address, please CONTACT US, call or text: 828-672-2242