Your satisfaction is important to us, and we want to ensure you have a clear understanding of the factors that can influence the price and service.
Please note that our aim is to provide accurate and transparent pricing. We will do our best to communicate any potential changes to the cost before proceeding with the cleaning service.
GREEN CLEANING:
We use high quality green cleaning products for the majority of our services. These cleaning solutions are generally safer for people, pets, and the environment than most modern conventional cleaning methods. Natural stone and finishes are cleaned with safe PH neutral solutions. Fragrances are those of natural oils.
QUALITY GUARANTEE:
We strive for excellence but occasionally do make mistakes or oversights. If this occurs, please communicate to us promptly within 24 hours of service, if there are any perceived issues with our provided service. We will do our best to fix it or make it right in short order. We also love to hear if there are ways in which we can improve for you, or when the service is great. =) Text / Call office: 828-672-2242
FIRST TIME VISIT ESTIMATE:
Initial visits often require additional time, work and attention to get to a state ready for regular recurring maintenance. If not starting with a deep clean, and wanting recurring cleaning, please refer to the first time clean quote for the FIRST TIME CLEAN budget. This is an estimated budget maximum to put towards catching up with deep cleaning. If the property is already maintained to a condition, we most likely would not need to use the entire FIRST TIME CLEAN budget. Our policy is to clean as much as we can with the budget. If there are areas that need more attention than the budget allows, we may be able to address those during future recurring visits.
NO RECURRING TERM CONTRACTS:
Although we hope and aim to do business for many years together, no recurring term contracts are required to start or maintain service. Signing this quote constitutes agreement to commence with work along with understanding expectations of scope of work and associated prices and fees.
PROPERTY CONDITION & COSTS:
The quoted price is based on the assumption that the property matches the disclosed property details in this estimate. In this case, we will never charge more than is estimated. Excessive or intensive dirt, debris, or unaccounted for circumstances that require additional time and effort may result in adjustments in the final cost. We will do our best to communicate promptly if there appears to be any discrepancy.
Rates are based off property condition, the estimated attention needed to service said property, and cleaning technician’s expertise and experience. We do not quote, work, or charge by flat hourly rates.
DEPOSITS:
A deposit of 50% of estimated costs may be requested to reserve a cleaning date for any first time, deep clean, post construction, or move cleans.
INVOICES:
Are typically sent via email within 48 hours of service completion, but may be sent some days later in some instances. We prefer that you pay online through the customer portal. We can text the invoices if that is preferred. Just let us know if that is preferable.
PAYMENTS DUE:
Payments are due upon receipt of invoices. A service charge of 1.5%/month (18%/yr) will be charged on all accounts over 30 past original invoice date.
TIPS:
Our invoicing system allows for tips to be added with card payments. Cash at the time of service is a great way to tip your cleaner when possible. Tips are appreciated, but they are not required or expected.
CLEANING TECHNICIANS:
We are a small local team of cleaners. To work into our schedule First time cleans may have different cleaners than the staff that will be more regularly assigned to your property. We do our best to match and maintain an appropriate team for our clients needs. We almost always request to have at least 2 cleaning technicians who are familiar with your property.
ARRIVAL WINDOWS:
We use 1 hour “Arrival Windows” for afternoon appointments. A previous job might make a cleaner run late. If your window of time for the visit is not flexible, please let us know in advance to avoid an unnecessary inconvenience. We intend to communicate with you if a cleaner runs later than the arrival window.
PARKING:
Please let us know if there is anything we should keep in mind on day of service. Text 828-672-2242
PREPARATION:
It’s not required, but it helps us to be effective and efficient on site when belongings are neatly stored so that we can focus on cleaning surfaces.
ACCESS:
We will confirm with you how to access the property. Most commonly we meet, have access codes or keys accessible on site. Please be aware that if we cannot gain access to the property, if technicians are turned away, or if utilities necessary to complete the service (i.e., water, electricity) are not turned on, the service may at our discretion be considered canceled.
CLEANING ORDER:
Let us know if there are areas that we should clean first or last given your schedule.
LOCATION COSTS:
Depending on the distance and accessibility of the property, there might be additional costs required to account for travel time, parking and/or logistics.
FLEXIBLE SERVICE TIMES:
We may be able to reduce or waive some travel fees for less accessible properties when we are allowed flexibility in scheduling.
WINDOWS:
Interior surfaces only. Small pane french style windows and doors, and multiple awning windows may incur additional cost to be added to window count.
STORAGE AREAS:
No storage areas are included in our regular scheduled and deep cleans unless specifically requested and agreed upon with management prior to service date.
FURNITURE:
No moving of larger furniture unless requested and agreed to prior to service date by client and management.
RUGS:
Our policy is to clean under small rugs about the size of regular bath mats every time. Please request if you would like us to clean underneath larger area rugs during deep cleans or occasional maintenance so we can let our cleaners know to be prepared. Lots of moving rugs may incur an additional cost. We do not specialize in rug cleaning, but may be able to assist with some spot cleaning of synthetic fibers.
CARPETS:
We do offer some carpet cleaning, but it is not our speciality. Please contact us to discuss if you need carpet or spot cleaning.
APPLIANCES:
Appliances such as interior fridge, dishwasher and oven be added on at customer request. Please let management know if you would like for this to be added on to your quote or would like more information.
ELEVATED AREAS:
Please let us know if there may be any high or vaulted areas that need attention. We keep safe by using extending tools and 2 step stools; no large ladders.
CHANDELIERS:
For intricate chandeliers we do not have the proper training nor the correct insurances to specialize in cleaning those fixtures.
LAUNDRY AND DISHES:
We typically do not quote for nor set expectations to do loads of laundry or clean sinks full of dishes outside of furnished rentals. We can change bed sheets when the service has been communicated and agreed upon. Please leave a clean set on your bed so that we know to change the sheets and place the used laundry in the hamper.
SCOPE OF WORK:
The quote outlines the scope of cleaning services agreed upon. If there are any changes or additional requests made after the initial quote, the final cost may be revised accordingly.
SPECIAL CIRCUMSTANCES:
If there are specific cleaning requirements or unique features of the property that were not fully discussed during the quote process and are outside of our scope of work, or may need specialty tools beyond basic, charges may apply to accommodate those needs.
CANCELLATIONS AND FEES:
We provide compensation for cleaners if there was a last minute cancellation and no alternate work available. We never wish to charge any cancellation fees. However, we reserve the right to charge up to $60 per cleaner if the appointment is canceled within the following windows of time before service starts.
- Home Maintenance or Deep Clean < 48 hours
- Move Clean or Deep Clean under 2500 sq ft < 48 hours
- Monthly Recurring Clients < 96 hours
- Move Clean or Deep Clean over 2500 sq ft < 1 week
- Post Construction Clean < 1 week
Please be aware that if we cannot gain access to the property, if technicians are turned away, or if utilities necessary to complete the service (i.e., water, electricity) are not turned on, the service may at our discretion be considered canceled.
INSURANCES:
Insurance documents may be provided upon request.
PROVIDES:
Nice & Fresh Cleaners are to provide all equipment, cleaning solutions, labor and supervision to deliver the proposed cleaning services.
If you have any questions, or there is anything we can address, please CONTACT US, call or text: 828-672-2242